Light Switch Usability

One of my pet leisure activities is puzzling over a seemingly pointless question "why (enter a name of a random everyday object) have been designed this way?"

Last weekend I took my bathroom light switch on board and after a long deliberation decided to give it a C mark (even that was generous considering its various shortcomings.)

To start with: we use this "light" switch to control our bathroom electric fan. Trick is, this particular fan model has a built-in delay at the off-state, so when you switch it on - it works right away, but when you switch it off - it waits 5 minutes and only then shuts itself. Problem I'm having regularly is this: I hear the fan working and just by looking at the switch I have no idea if I switched it off or not. The problem lies with the design of a switch itself. It doesn't acknowledge its status. Unlike in the States or Australia, Poland, like most other European countries, adopted the "rocker" switch design, whereby the switch doesn't indicate whether it's on or off. Naturally, builders or electricians who installed my switches didn't sweat over usability nitty gritties and applied absolutely zero consistency. We've ended up having each switch in the house either tilted up for off... or tilted down for off. In hindsight, I should've been a bigger usability nazi and made them stick to one consistent pattern. Rocker switch design is good, as long as you stick with a single consistent way to install your switches. Now, I couldn't be bothered calling them up and paying for redoing it, yet being a usability pervert I keep sweating over this little stupid thing each day :)

On a side note, when I travel, I keep wondering how come each country decided they needed to push their own standard for light switch. It's like each nation's founding fathers had a dream to influence the world in their own trivial way. I've decided to wikipedia the topic and found a tone of information (most of it useless electrical specs), but found some gems of examples: )

- American light switches have adopted a toggle design - 
 
- Continental switches - mentioned here before, follow the rocker design  - 
- The real gem however is the Aussie switch. It's scary to notice how prevailing bad designs are. Mind you - there's like 19million Aussies using this thing. For real! Basically what the Aussies did was they took the American design and asked themselves a fundamental question "How do we make it even less usable?". The outcome is this beauty 
 

So wrapping up my keyboard-happy post on light-switches, here is my subjective list of qualities any decent light switch should have:

- Status acknowledgement. The switch should inform you of its state, on / off. Classic European switches fail here.

- Findability. It should be findable in the dark & at distance (ambient light). Seriously why so few switches have ambient light built in.
- Discoverability. Actual toggle / pad ought to be prominent enough, so you can press it no problem, the interface area should be big enough,so you don't have to aim for that 1x1 inch toggle or swipe your hand across to find it.
- Softness. Only a gentle push is required to operate. No need to apply force. Hey! kids would like to use it too. In Australia for instance, kids to the age of 13 can't operate light switches as this activity requires a lot of force and concentration.
- Quiet. Be noiseless in operation yet give you a subtle audio feedback when you on/off it.
- Affordance. Switch should look like a switch so people know it's for switching light, not scanning fingerprints.
- Esthetics. Be elegant and native, fit the interior, don't scream "I'm so modern".
- Versatility of operation. Can turn it on /off with a wet hand, elbow, If I'm carrying something, even kick it if I feel BruceLeeish. Aussie switch fails again. Forget wet fingers, Aussie design is so hard to operate you need to stop whatever you're doing, free up your hands, take a deep breath, focus, press firmly with your index finger on a round-edge button, fail, press again, fail, press again... Presto!
- Flat. When I'm carrying something, like a sofa, I don't want damage the switch or tear the sofa fabric.

Let's not forget about the wall placement. There is science to it too. Don't want to end up with a thing like this :)

Posted

7 comments

Dec 20, 2009
Very cool post and this is what I'm struggling with now in my new apartment.

You didn't mention the "staircase" switch, meaning that when you turn the light on in one place you can turn it off in the other... meaning that there is a mess regarding "up-down" relation of "on-off" - because sometimes in the same switch up can mean on and sometimes the contrary...

I think the switches should be redesigned from ground up. Neither of the systems we have now in the world seems usable enough... yet we still have to live with the status quo invented by someone ages ago. Where's the progress in there? Where's the innovation?

Dec 21, 2009
Yeah. Staircase switch makes the requirement for status feedback that much harder. I think Dyson should look at it ;)

Dec 21, 2009
The only other thing I would add is it needs to by hygenic. Completly flat and easy to clean. You laugh, but I have to use aussie switch everyday. Interesting post. You should also do a socket usability, that would be interesting!

mik

Dec 22, 2009
don't get me started on socket usability :) You should see a look on my face, each time I realize I again took a wrong one and have to buy the 7th UK adapter to my already handsome collection :)

Dec 25, 2009
Just going back to the power socked re-design, check out this concept:

http://www.engadget.com/2009/12/25/rambler-socket-tucks-a-recoiling-extension-cable-a-pinch-of-gen/

Dec 28, 2009
this is awesome!


Jul 07, 2010
Ben said...
Here in the UK, we use rocker switches. They are easy to press, sturdy, and make a much more satisfactory click than continental ones do (which always feel like they're going to break, when I use them).

I don't see how they are any less indicative of being on or off than the US ones, though our electricians know which way up to put them, and I suppose US electricians don't deal as much with rocker switches. When the bottom bit's out, it means it's off, when it's in, it's on. Some switches paint the top side of the rocker red so you can tell it's on, but when the standard is so consistently used most don't need to bother.

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